Supplier support
Help and resources for tour operators selling stand-by seats on Stand-by Tours — pick the option below that matches where you're at.
Already approved? Use your dashboard
Once your account is approved, the fastest way to reach us is the Support tab in your Supplier Dashboard — open a ticket, attach files, and see the full reply history with our team in one thread.
Go to Support tabStill pending, or can't sign in?
A pending application doesn't unlock the dashboard yet, so if you're waiting on a decision — or having trouble signing in at all — email us directly and we'll pick it up from there.
support@standbytours.comDocument or Bókun ID question
Most upload and verification questions are answered in the Supplier FAQ — what documents we need, why your Bókun Supplier ID is locked once set, and what unlocks once you're verified.
Read the Supplier FAQCurious about the platform first?
Not onboarded yet? See how listing on Stand-by Tours actually works — pricing, commission, and how release timing keeps your seats genuinely non-refundable.
See the supplier overviewPrefer email either way?
A real person on our team reads every message — not a bot.
support@standbytours.com