Help
Frequently asked questions.
Straight answers about stand-by pricing, bookings, cancellations, and how it all works for suppliers too — no fine print you have to go hunting for.
Platform Fit & Expectations
The honest version of what Stand-by Tours is — and isn't — good for.
Booking, Instant Delivery & On-Site Redemption
How a deal goes from your screen to your seat.
Cancellations, Refund Policies & Support
The trade-off behind the discount, and what happens when things go wrong.
Accessibility, Inclusions & Age Limits
Know exactly what you're getting before you book.
Payments, Pricing & Your Account
Straight answers about how you pay, what you're charged, and whether you need an account at all.
For Tour Operators & Partners (Suppliers)
Curious about listing your own unsold capacity? See the full supplier overview here.
Still have a question?
Reach out and a real person will get back to you — not a bot.
support@standbytours.com